Front Desk Associate

FlexiblepostgraduateJob role: Front desk associate
Duration: Full time
Location: Goa, Panshet Maharashtra
Department: Operations
Experience: 0-2 years in hospitality


The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

∙Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.

∙Understanding of the company's vision, business expansion plans, operational standards, etc.

∙Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view

∙Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.

∙Understanding of various departments including front desk, housekeeping, F&B and experiences

∙Understanding of task based SOPs/TATs, vendor negotiations/management, etc.

∙Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis

∙Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

∙Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction

∙Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins

∙Motivating, mentoring and aligning co-staffs as per company defined procedures and policies

∙Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc and ensuring a cordial relationship

∙Coordinating with other departments within the company to help resolve issues

Qualifications:
∙Educational background: Hospitality graduate or post graduate

∙Extensive operational knowledge of hotel operations

∙Outstanding analytical, communication, interpersonal & time-management skills

∙Location flexible