Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

The BIG Advantage

Compare

No reviews yet

45 The BIG Advantage Jobs

Customer Relationship Manager (CRM)

The BIG Advantage

1-5 years

Kolkata

1 vacancy

The BIG Advantage

posted 1d ago

Job Role Insights

Key skills for the job

Salesforce Relationship Management Key Account Management Customer Relationship Client Onboarding Client Retention

+ 1 more

Job Description

We are seeking a dynamic and proactive Customer Relationship Manager for Virtual Channel to join our team. This role is pivotal in nurturing and managing relationships with our clients to enhance satisfaction, retention, and loyalty. The ideal candidate will excel in understanding client needs, resolving issues, and driving initiatives that contribute to a positive client experience.

Key Responsibilities:

Client Engagement: Develop and maintain strong relationships with key clients, understanding their needs, goals, and challenges. Act as the main point of contact and trusted advisor.
Customer Satisfaction: Monitor and ensure high levels of customer satisfaction through regular check-ins, feedback collection, and addressing any issues or concerns promptly.
Account Management: Oversee and manage client accounts, ensuring that all deliverables and service commitments are met. Coordinate with internal teams to align on client needs and project requirements.
Issue Resolution: Actively address and resolve any client issues or complaints. Work cross-functionally with support, sales, and other departments to find solutions and improve client satisfaction.
Retention Strategies: Develop and implement strategies to enhance client retention and loyalty. Analyze client feedback and behavior to identify opportunities for improvement.
Reporting and Analysis: Prepare regular reports on client status, satisfaction, and performance metrics. Analyze trends and provide insights to inform business decisions and strategy.
Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Work with the sales team to drive growth and expand client relationships.
Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and setting the stage for a positive long-term relationship.
Market Trends: Stay informed about industry trends and best practices to provide clients with valuable insights and recommendations.