Customer Relationship Executive

Role & Responsibilities:

• CRM Executives are responsible for managing interactions and relationships with customers.
• They ensure positive customer experiences, enhance loyalty, and maximize customer lifetime value.
• They handle customer queries and complaints, gather customer feedback, and identify opportunities to introduce additional products or services to existing customers.
• They also utilize CRM software to organize and manage customer data.
• They are responsible for planning CRM strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty.

Preferred Candidate Profile:

• A bachelor’s degree in business, marketing, or a related field is advantageous.
• CRM Executives should have effective communication skills, both written and verbal.
• They should understand and empathize with customer needs and concern.
• Quick and effective problem-solving skills are essential.
• Proficiency in using CRM software and other customer management tools is vital.
• The ability to adapt to different customer personalities, scenarios, and challenges is a key attribute for success in this role.
• Efficiently managing time to handle multiple customer interactions and tasks simultaneously is a valuable skill in a dynamic customer service environment.

Perks and Benefits:

• Competitive salary package.
• Bonus Scheme.
• Health insurance.
• Funding of educational programs.
• Other benefits can include flexible work schedules, parental leave, or occasional free lunches