Telus Digital|| Technical Support Executive

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Please connect with Neeraj@8285244315 for more details.

Preferred candidate profile

• Freshers are eligible
• Excellent communication skills
• Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
• Should be comfortable working in 24*7 Working Environment
• B.Tech/BCA are eligible.
• Rotational shifts & Rotational week offs

Perks and benefits

• Medicare Facilities.
• Salary : 3.2 Lpa.
• Both side cab facilities.

Please connect with Neeraj@8285244315 for more details.