TELUS Digital | Customer Service - International Voice & Chat Process

Role & responsibilities:-

• Performing inbound calls from wire transfer customers and agents.
• Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
• Process transactions involving large sums of money and ensure accuracy.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.
• Share helpful tips and best practices with the team.
• Take part in regular training to improve your skills.
  
  

Preferred candidate profile:-

• Educational Qualification: Any Graduate.
• Languages Required: Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali).
• Language Proficiency: Good command of English (C1 or C2 level).
• Experience: At least 6 months of customer service experience voice process.
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
• Team player with respect, courage, humble, integrity, attention to detail, focused minded.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with English, Hindi and 1 more regional language(Spoken)
  

Perks and benefits

• Salary Range- For Voice 3.4 LPA - 4.75 LPA & Chat- 3.00 LPA - 3.43 LPA
• Medicare Facility(free online consultation with Doc)
• Location : Noida Sector 135
• Free pick up and drop facility will be provided within 35 Kms.