Customer Care Executive

Job Description: Customer Service Associate (Only FOR Female and PWD )

About the Role:

We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

* Customer Support:

* Handle incoming customer inquiries via phone, email, and chat.

* Provide accurate and timely solutions to customer problems and concerns.

* Assist customers with product information, order status, and troubleshooting.

* Problem-Solving:

* Identify and resolve customer issues efficiently and effectively.

* Escalate complex issues to appropriate team members.

* Process Improvement:

* Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency.

* Teamwork:

* Collaborate with team members to ensure seamless customer support.

Required Qualifications:

* Education: Graduate degree

* Language Skills: Fluency in English and Hindi. Punjabi language skills are a plus.

* Technical Skills: Basic computer proficiency

* Soft Skills: Strong communication, interpersonal, and problem-solving skills. Confidence and a positive attitude.

Shift Timings:

* Male Candidates: 24x7 shifts

* Female Candidates: 6 AM to 6 PM

Work Schedule:

* 6 days a week

* 9 hours per shift

Location:

Plot No 109/110, Bhawna Plaza, Sikandra Scheme, Sector 12, Avas Vikas Colony, Lohamandi, Agra, Uttar Pradesh 282007

To Apply:

Please submit your resume to

prateek.sharma18@teleperformancedibs.com or contact [7827438825 ].

We offer a competitive salary, benefits package, and opportunities for professional growth.

We are an equal opportunity employer.