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Quality Analyst
Teleperformance
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Identify areas of improvement through root cause analysis (RCA) and implement corrective actions.
- Collaborate with team members to resolve customer complaints and improve overall customer satisfaction.
- Develop and maintain quality management systems, processes, and procedures.
- Provide feedback on performance metrics such as CSAT, KPIs, TNI scores etc.
- Conduct call audits, quality checks, and analysis to ensure adherence to company standards.
- Contact - 9594690866 Neelam HR
Employment Type: Full Time, Permanent
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What people at Teleperformance are saying
Rating based on 712 Quality Analyst
reviews
Anonymous · Quality Assurance and Testing
in Jaipur
Teleperformance is the nice place to work with job security . working in Teleperformance offers you the opportunities to work with the latest technologies .
Nothing
Read 712 reviewsQuality Analyst salary at Teleperformance
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Teleperformance Benefits
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