Customer Care Executive

Role & responsibilities

We are Looking for a customer-oriented service representative. A customer services representative, Or CSR will act as a liaison, provide product/Service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

• Manage amount of incoming calls
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationship and trust with customer accounts through open and active communication
• Provide accurate, Valid and complete information by using the right methods/Tools.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits, fallow up to ensure resolution.
• Follow communication procedures guidelines and policies.
• Take extra mile to engage customer .

Rounds Of Interview

1. HR Round

2.Operations Round

3.Assessment

Preferred candidate profile

• Experience and Freshers .
• Graduates / Undergraduates.
• Languages (English, Hindi, Telugu) or (English, Tamil) or (English, Kannada) or (English, Malayalam).
• Rotational Shift Rotational week off. (* last working time for female is 8 PM)
• No Transport facility

Perks and benefits

*) ESI, PF

*) Incentives

Note- Mention the HR name on your resume as Joseph .