Team Leader II International

Urgently Hiring for Team Leader

Roles and Responsibilities

We will need colleagues with experience in UK Commercial/Business banking, AML/KYC/Loans & Mortgages / Completions

• Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.

• Banking Experience Mandatory.
  
• Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
  
• Oversee escalation management and customer satisfaction ratings (CSAT).
  
• Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
  
• Conduct regular performance reviews and provide feedback to team members.

• Open to work in rotational shift

• 5 days working/2 rotational off

Job location :Malad

for more details contact me Samina sayyed-7045468937

or can share your cv@shamina.sayyed@teleperformancedibs.com