Technical Support Executive

Dear Candidates,

Greetings from Teleperformance...!!!

Job Title: Technical Customer Support Executive

Job Summary:

We are seeking a highly skilled and experienced Technical Customer Support Executive to join our team. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers via phone, email, and chat. The role involves troubleshooting and resolving technical issues, answering product-related queries, and ensuring customer satisfaction.

Responsibilities:

- Handle technical queries from customers via phone, email, and chat

- Troubleshoot and resolve technical issues related to our products/services

- Provide accurate and timely solutions to customer inquiries

- Utilize knowledge base and internal resources to resolve customer issues

- Escalate complex issues to senior technical support team as needed

- Maintain accurate records of customer interactions using CRM software

- Meet or exceed customer satisfaction and first-call resolution targets

Requirements:

- Bachelor's degree in Computer Science, IT, BCA/BSC Computer science/ Bsc It, Btech, Diploma in Engineering after 12th

- Strong technical knowledge of [specific technologies or products]

- Excellent communication and problem-solving skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Strong customer service and interpersonal skills

Preferred Qualifications:

BCA/BSC Computer science/ B.sc It, B.Tech, Diploma in Engineering after 12th

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a leading company in the [industry] sector

- Professional development and growth opportunities

- Collaborative and dynamic work environment

Walkin Address - Bestech Business tower A, Ground Floor Sector 66 phase 11 Mohali

Also Mention my name in top of your Resume "HR Surbhi"

If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer support, please submit your application!

Hr Name- Surbhi

Contact no. - 8708711860