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10 IBM Technical Support Professional Jobs
Technical Support Professional
3-5 years
₹ 10 - 16L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
Technical Support Professional
IBM
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Role and Responsibilities
As a Technical Support Professional you will provide in-depth technical assistance remotely to high-profile clients, field support, and business partners worldwide. Your primary focus will be on IBM Security Verify Directory, Security Directory Suite and IBM Security Directory Server (LDAP). This software will be running on UNIX platforms, Windows, in virtual appliances and in containerized environments. In this role, you will continually be expanding your expertise in your core product set, as well as in related technologies (e.g. Kubernetes, networking, WAS, DB2), as you work with a variety of customers with a variety of issues. As the customer's adviser and primary IBM focal point, you will determine and drive next steps for problem resolution in collaboration with the customer, product development, and other products' support organizations. You will contribute to product serviceability improvement plans and provide input for future releases.
Required Technical and Professional Expertise
- Knowledge of Java
- Experience in Distributed/UNIX/Linux operating systems
- English language skills
- Communication and client focused skills- be able to understand customer problems and articulate complex issues
- Ability to troubleshoot and identify the root cause of issues
Preferred Technical and Professional Expertise
- Experience in containerized environments
- Programming, particularly with C/C++
- Experience with LDAP/Directory Server
- Experience with DB2 Administration
- Familiarity with Websphere Application Server
- Networking expertise
- Bachelor's degree (Computer Science preferred)
Employment Type: Full Time, Permanent
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Referral
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Walkin
Recruitment Consultant
39%
14%
12%
10%
5%
4%
16% candidates got the interview through other sources.
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What Technical Support Professional at IBM are saying
Rating based on 10 Technical Support Professional
reviews
Anonymous · Operations
in Chennai
Likes
Yes
Dislikes
Nothing and every thing was good
Read 10 reviewsTechnical Support Professional salary at IBM
reported by
94
employees
with 1-8
years exp.
₹5.9
L/yr - ₹18.1
L/yr
53%
more
than the average Technical Support Professional Salary in India
View more details
What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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IBM Bangalore / Bengaluru Office Locations
Bangalore Office
Headquarter
IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
Bangalore
Karnataka 560029
Karnataka 560029
Bengaluru Office
IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
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