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Technical Support Professional
2-5 years
₹ 12.4 - 13L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kochi
Technical Support Professional
IBM
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Role and Responsibilities
We are looking for a Technical Support Professional to join the IBM Data and AI product Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients on Data and AI products. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the development lab to correct identified product defects. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem solving effort including any interaction with the client. Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc.
Required Technical and Professional Expertise
- Experience working with Linux/Unix systems
- 2+ Years of relevant experience.
- Proficiency in Docker and experience deploying and managing containerized applications
- Knowledge of Red Hat OpenShift technology
- SQL and Database Skills (EDB, DB2, Oracle, MySQL)
- Strong problem-solving skills
- Strong communication and customer relationship management skills
- Ability to work in a dynamic fast pasted environment and continuously learn
- Work an alternative work week (Tuesday - Saturday or Sunday - Thursday)
- Participate in weekend pager duty rotation
Preferred Technical and Professional Expertise
- Knowledge of microservices architecture and container orchestration
- Advanced Linux Skills
- Storage Skills (NFS,ODF,OCS)
- Cloud Computing Experience with AWS, Azure or IBM Cloud
Employment Type: Full Time, Permanent
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39%
14%
12%
10%
5%
4%
16% candidates got the interview through other sources.
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What people at IBM are saying
Rating based on 10 Technical Support Professional
reviews
Anonymous · Operations
in Chennai
Likes
Yes
Dislikes
Nothing and every thing was good
Read 10 reviewsTechnical Support Professional salary at IBM
reported by
94
employees
with 1-8
years exp.
₹5.9
L/yr - ₹18.1
L/yr
53%
more
than the average Technical Support Professional Salary in India
View more details
What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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