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AIOPS Support Engineer
IBM
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Role and Responsibilities
- Work as part of a team to provide support for our AIOPs Customers.
- Respond to customer requests within our Service Level Agreement.
- Providing timely updates to customer issues. Problem replication of reported issues.
- Working on our IBM Tivoli Netcool, Network Operation Insights and CloudPak AIOPs solutions. Identify Confirm possible software defects and log software enhancements.
- Work with a minimum of supervision. Some Altered Shifts will be required, along with Weekend Coverage (on call). Problem replication of reported issues
Required Technical and Professional Expertise
- Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.
- Ability to diagnose technical problems.
- Advanced level knowledge of Linux. Strong Cloud skills, Kubernetes and/or Redhat Openshift. Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.
- Knowledge of at least one scripting language e.g. Python, Ansible, Bash. Understanding of the protocols: SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.
Preferred Technical and Professional Expertise
- Degree qualified in Computer Science or a related discipline.
- Cisco certified to at minimum level of CCNA
Employment Type: Full Time, Permanent
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What people at IBM are saying
Rating based on 4 Support Engineer
reviews
Anonymous · Other
in Bangalore / Bengaluru
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No everything is good
Read 4 reviewsSupport Engineer salary at IBM
reported by
78
employees
with 1-4
years exp.
₹2.4
L/yr - ₹9.7
L/yr
25%
less
than the average Support Engineer Salary in India
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What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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IBM Bangalore / Bengaluru Office Locations
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IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
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IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
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