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2 Juniper Networks Technical Support Engineer Jobs
Technical Support Engineer - L1 - Routing
1-3 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer - L1 - Routing
Juniper Networks
posted 2mon ago
Job Role Insights
Flexible timing
Job Description
This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support.
Key Responsibilities:
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Take ownership for problem resolution, problem reproduction and escalation.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
- Be a fast learner and keep pace with newer technologies
Mandatory Skills:
- Support for Juniper s M/T/Mx/PTX/ACX series products.
- Excellent verbal and written communication, presentation, and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems.
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- In-depth knowledge of the following:
- IP Packet flow, OSI layers
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- IP routing protocols (BGP, OSPF, ISIS , RIP)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Understanding / Exposure / Expertise in one or more areas:
- MPLS, VPLS, L2 and L3 VPN
- MPLS Traffic Engineering, LDP, RSVP
- Multicast technologies NG-MVPN, PIM
- Perl/Unix/Expect scripting
Requirements :
Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.
Platform Knowledge:
Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).
Preferred Certifications : - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
Employment Type: Full Time, Permanent
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(based on 37 Juniper Networks interviews)
Job Portal
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Company Website
Walkin
50%
14%
11%
8%
3%
3%
11% candidates got the interview through other sources.
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What Technical Support Engineer at Juniper Networks are saying
Rating based on 2 Technical Support Engineer
reviews
Anonymous · IT Consulting
in Bengaluru/Bangalore
Likes
Good culture
Dislikes
Bleak appraisals Hard promotions
Read 2 reviewsTechnical Support Engineer salary at Juniper Networks
reported by
56
employees
with 2-13
years exp.
₹10.9
L/yr - ₹30
L/yr
298%
more
than the average Technical Support Engineer Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 393 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
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