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Technical Solution Engineer
Awake Security
posted 3mon ago
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Job Description
Who You ll Work With
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.The TSE works in a non-silo environment, supporting all of Arista s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
What You ll Do
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasin
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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