Technical Support Analyst - L1 Support

Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.

Duties & Responsibilities

Major Account accreditation

Current application version

Necessary SQL and technical skills

Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures

Knowledge, Skills & Abilities Essential

Other Requirements

Abilities

Ability and credibility to work effectively with both our internal and external customers at all levels of the organization

Demonstrable ability to work unsupervised or as a team member of both the local office team and wider company teams

Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square

A self-starter with initiative, drive and strong desire to succeed

Ability to work in a logical methodical manner

Ability to work under stress and meet deadlines

Flexibility with people and time

*Note: This job requires weekend support and shift work

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)

AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time

APAC hours - 5.30 AM IST onwards

Work hours can change depending on Business requirements

Career Level - IC1

In this role, your main focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales customer inquiries via phone and electronic means and fix main focus questions regarding the use of and fix for our Electronic Support Services. As a main point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Job Description

Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.

Duties & Responsibilities

Major Account accreditation

Current application version

Necessary SQL and technical skills

Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures

Knowledge, Skills & Abilities Essential

ther Requirements

Abilities

Ability and credibility to work effectively with both our internal and external customers at all levels of the organization

Demonstrable ability to work unsupervised or as a team member of both the local office team and wider company teams

Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square

A self-starter with initiative, drive and strong desire to succeed

Ability to work in a logical methodical manner

Ability to work under stress and meet deadlines

Flexibility with people and time

*Note: This job requires weekend support and shift work

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)

AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time

APAC hours - 5.30 AM IST onwards

Work hours can change depending on Business requirements

Life at Oracle and Equal Opportunity:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
https: / / www.oracle.com / corporate / careers / diversity-inclusion /