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Associate - Product Support
greytHR
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
Key Responsibility:
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
- Solutionize either through configurations or workarounds to address client specific requirements
- Develop competence in the use of all the information systems used in implementation of the application
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
Tools experience if any:
- Experience in GreytHR & Zendesk
Qualification and Experience:
- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
- Excellent client handling skills
- Domain knowledge in Indian Payroll is mandatory
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
- Excellent verbal and written English communication skills
- Excellent skills on effective telephone and email communication
- Apart from English, familiarity in either Hindi, & other langauges would be added advantages
- High degree of patience
Benefits:
- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.
External Skills And Expertise
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Support roles with real interview advice
People are getting interviews at greytHR through
People are getting interviews through
(based on 15 greytHR interviews)
Job Portal
Referral
Company Website
60%
13%
7%
20% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at greytHR are saying
Product Support salary at greytHR
reported by
1
employee
₹3
L/yr - ₹3.9
L/yr
14%
less
than the average Product Support Salary in India
View more details
What greytHR employees are saying about work life
based on 160 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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greytHR Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
Greytip Software Private Limited
GRAPE GARDEN, 29/30, 17th H Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095, India
Bengaluru/Bangalore, Karnataka
560095
560095
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