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9 Genpact Technical Associate Jobs
Technical Associate - Service Desk
1-2 years
₹ 2 - 8L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Technical Associate - Service Desk
Genpact
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle the issues/request reported through various ticketing tool within agreed SLA s
- Should handle Voice and Non-Voice tickets simultaneously.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configure computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications( ERP)
- Support New Transitions, Ramp Up s/Down s, Business migrations/Site Consolidations Projects.
- Knowledge Management Ensure the Knowledge Articles are used on all issues.
- Install and configure computer hardware, operating systems, and applications.
- Follow IT Infrastructure Library (ITIL) framework for incident and request management.
- Record and track incidents and service requests in JIRA, ensuring proper documentation and updates throughout the lifecycle.
- Work closely with Level 2 and Level 3 teams for complex issues, ensuring seamless handoffs and clear communication.
- Bachelors Degree required .
Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
Employment Type: Full Time, Permanent
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What Technical Associate at Genpact are saying
Rating based on 143 Technical Associate
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
It's a good company I'm very happy to worked in this organization and good work environment. And we can learn lot of technical skills..
- Salary - Excellent
Here lot of work pressure and there is no career growth opportunity's..
Technical Associate salary at Genpact
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Genpact Hyderabad / Secunderabad Office Locations
500019
500088
