Add office photos
Genpact
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
2174 Genpact Jobs
Technical Associate - Service Desk
1-2 years
₹ 2 - 8L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Technical Associate - Service Desk
Genpact
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle the issues/request reported through various ticketing tool within agreed SLA s
- Should handle Voice and Non-Voice tickets simultaneously.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configure computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications( ERP)
- Support New Transitions, Ramp Up s/Down s, Business migrations/Site Consolidations Projects.
- Knowledge Management Ensure the Knowledge Articles are used on all issues.
- Install and configure computer hardware, operating systems, and applications.
- Follow IT Infrastructure Library (ITIL) framework for incident and request management.
- Record and track incidents and service requests in JIRA, ensuring proper documentation and updates throughout the lifecycle.
- Work closely with Level 2 and Level 3 teams for complex issues, ensuring seamless handoffs and clear communication.
- Bachelors Degree required .
Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
Employment Type: Full Time, Permanent
Read full job descriptionGenpact Interview Questions & Tips
Prepare for Genpact Technical Associate roles with real interview advice
Top Genpact Technical Associate Interview Questions
What people at Genpact are saying
Rating based on 142 Technical Associate
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
It's a good company I'm very happy to worked in this organization and good work environment. And we can learn lot of technical skills..
- Salary - Excellent+5 more
Here lot of work pressure and there is no career growth opportunity's..
Technical Associate salary at Genpact
What Genpact employees are saying about work life
Genpact Benefits
View more benefits
Compare Genpact with
Accenture
Capgemini
TCS
Cognizant
Wipro
Infosys
Tech Mahindra
EXL Service
Deloitte
HCLTech
IBM
DXC Technology
NTT Data Information Processing Services
Sutherland Global Services
HCL Group
Virtusa Consulting Services
CGI Group
GlobalLogic
Eviden
UST
Similar Jobs for you
Genpact Hyderabad / Secunderabad Office Locations
500019
500088
MuleSoft Tester
5-10 Yrs
Noida, Hyderabad / Secunderabad, Bangalore / Bengaluru
Jaipur Walk-in Drive For FNA & Non-Voice Roles on 27th Jan'25
0-5 Yrs
Jaipur
Hyderabad virtual drive For Technical support roles_27 January'25
0-1 Yrs
Hyderabad / Secunderabad
Mega Walk-in Drive For Record To Report - Hyderabad on 27-Jan
2-7 Yrs
Hyderabad / Secunderabad
