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Support Engineer
Infinite Computer Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description: L1 support - Technical Support
Minimum 3 years of experience
Primary Skills:
Roles and Responsibilities
Minimum 3 years of experience
Primary Skills:
- 3+ Years of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
- Answer calls from users, creating tickets and resolving issues.
- Manage critical issues via Critical Incident Response Tracking (CIRT) process.
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Record critical information in the internal tracking application in order to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
- Assist users with technical issues in patient care systems.
Roles and Responsibilities
- Handling Basic L1 level queries for the users
- Provide assistance and training to users on information technology systems.
- Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- Understanding on Azure.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Customize & configure desktop hardware to meet specifications and business standards.
- Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
- Strong organizational skills and ability to multi-task in a small business environment
- Team player must be able to work with people within and outside of the IT department.
- Customer service oriented.
- Must be willing to work in shifts.
Employment Type: Full Time, Permanent
Read full job descriptionInfinite Computer Solutions Interview Questions & Tips
Prepare for Infinite Computer Solutions Support Engineer roles with real interview advice
Top Infinite Computer Solutions Support Engineer Interview Questions
Q1. Which library do you use to automate tasks in aws?
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Q2. in which layer the Ip address is working on if it working on L3 so how can we assisgn an Ip address on Layer 2 Switch descibe in the details ... read more
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Q3. what is the OSI model and describe about the each and every layer of that layer function and functionality?
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What people at Infinite Computer Solutions are saying
Rating based on 10 Support Engineer
reviews
Anonymous · CSR & Social Service
in Bangalore / Bengaluru
Likes
I would like to rejoin the organisation please help me
- Salary - Excellent
+6 more
Dislikes
Nothing to hate about this workplace
Support Engineer salary at Infinite Computer Solutions
reported by
100
employees
with 2-6
years exp.
₹3
L/yr - ₹10
L/yr
At
par with the average Support Engineer Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
Submitted by Employees
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