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Support Engineer
Infinite Computer Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Minimum 3 years of experience
Primary Skills:
- 3+ Years of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
- Answer calls from users, creating tickets and resolving issues.
- Manage critical issues via Critical Incident Response Tracking (CIRT) process.
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Record critical information in the internal tracking application in order to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
- Assist users with technical issues in patient care systems.
Roles and Responsibilities
- Handling Basic L1 level queries for the users
- Provide assistance and training to users on information technology systems.
- Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- Understanding on Azure.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Customize & configure desktop hardware to meet specifications and business standards.
- Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
- Strong organizational skills and ability to multi-task in a small business environment
- Team player must be able to work with people within and outside of the IT department.
- Customer service oriented.
- Must be willing to work in shifts.
Employment Type: Full Time, Permanent
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Anonymous · CSR & Social Service
in Bangalore / Bengaluru
I would like to rejoin the organisation please help me
- Salary - Excellent
Nothing to hate about this workplace
Support Engineer salary at Infinite Computer Solutions
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Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
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