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Support Specialist II
Power Bridge
posted 6d ago
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Job Description
Job_Description":"
The Information Technology Specialist II supports computing devices, software applications, and lab equipment. This
role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and
conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages
inventory, and assists with password resets.
Responsibilities:
- Troubleshoot and resolve hardware, software, and network issues.
- Provide remote technical assistance through various channels.
- Manage support help desk tickets, ensuring timely resolution or escalation for complex issues.
- Offer technical advice to end-users and provide technology-related training.
- Document solutions for technical difficulties in the help desk system.
- Assist with software installations following site technology standards.
- Manage hardware inventory and issue purchase requests.
- Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
- Independently handle computer software installation and configuration.
- Provide end-user training on hardware and software usage.
- Configure and maintain computing devices, operating systems, and software.
- Collaborate with L3 to identify and troubleshoot complex issues.
- Respond to complex end-user software and hardware problems.
- Deploy, install, maintain, troubleshoot, and repair hardware components.
- Evaluate hardware and software requirements based on site standards.
- Monitor user behavior related to technology assets.
- May be responsible for projects and managing specific server roles (e.g., WSUS, WDS, File Sharing, backups).
Requirements- 5 years of experience working in a corporate network environment and/or systems support, diagnosing and
troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.
- Advanced troubleshooting skills in desktop MS Windows OS, network systems, computer
communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
- Proficiency in computer diagnostics, maintenance, installation, and repair.
- Strong analytical and communication skills.
- Ability to work independently with minimal supervision.
- Work is mainly completed within an office environment that might include interruptions and requires
frequent visits to the production floor or office areas.
- Ability to lift light to medium-weight materials.
Benefits- Health insurance coverage for self, spouse, and kids.
- Long-term benefit plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
","
- Health insurance coverage for self, spouse, and kids.
- 5 years of experience working in a corporate network environment and/or systems support, diagnosing and
troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.
Employment Type: Full Time, Permanent
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