Hiring For Exchange office Admin_ Hyderabad location_10 Days Joiner !!

• Years of Experience - 5 to 10 years
• Location - Hyderabad, Madhupur Location
• 24/7 Shifts
• Work Mode - Work from Office -

Office 365 Administrator

• Administration, support, and configuration of MS Office O365( Exchange Online , MS teams etc ) for users.
• Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content.
• Support Single Sign-On using OKTA with Multifactor Authentication
• Manage users mobile devices through our MDM solutions (VM Workspace One)
• Expertise in handling mail routing and mail-flow related issues.
• Expertise in Anti-Spam solutions ( Symantec , Mimecast etc )
• Experience with supporting anti-spam filtering, logging and email tracking, Mail relay and transport rules.
• Develop scripts for automating processes within the environment.
• Expertise in managing MS Teams environment.

General IT: End-user support

• Manage problem resolution to a satisfactory completion of assigned tickets and following the proper escalationprocesses via ticketing system (Service Now).
• Provide tier 2 support and troubleshooting.
• Troubleshoot Active sync issues with mobile devices.
• Troubleshoot issues related with MS Teams.
• Troubleshooting mail flow issues.
• Troubleshoot External Mail flow issues with Mimecast and Symantec Anti-spam solutions.
• Support Single Sign-On using OKTA with Multifactor Authentication

Operational Security, Maintenance and Governance

• Support the messaging environment in the Cloud (Office 365).
• Review, test, and make recommendations for standard email practices.
• Knowledge transfer to Service Desk team (POC).
• Perform scripting administration tasks and reporting using PowerShell.
• Help ensure team performance meets or exceeds defined Service Level Agreements
• Create SOPs and Knowledge Articles whenever needed.