Microsoft 365 Administrator L2

Job Title: M365 Administrator L2/L3

Location: Coimbatore

Experience: 3-5 Years

No of Working Days (5/6): 5 (flexible to work 6th day and overtime)

No of Weekly Offs: 2 Fixed or Rotational Weekly Offs: Fixed Off's

Shift : Night Shift Timing: (If Applicable) Flexible

Job Description:

• Manage and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Intune, Azure AD and OneDrive.
• Monitor system performance and ensure optimal operation of Microsoft 365 environment.
• Manage user accounts, permissions, and licenses.
• Implement and maintain security policies and compliance measures.
• Troubleshoot and resolve issues related to Microsoft 365 services.
• Plan and execute migrations, updates, and integrations with other systems.
• Provide end-user support and training for Microsoft 365 applications.
• Collaborate with other IT professionals to implement best practices.
• Develop and maintain documentation for Microsoft 365 configurations and procedures.
• Stay updated with the latest Microsoft 365 features and updates.
• Ensure data backup and recovery processes are in place and tested.
• Manage and configure Microsoft 365 groups and distribution lists.
• Monitor and manage Microsoft 365 service health and incident management.
• Implement and manage multi-factor authentication and other security measures.
• Coordinate with Microsoft support for issue resolution and service requests.

Required Skills and Qualifications:

• 3+ years of experience managing Microsoft 365 environments.
• Strong understanding of Microsoft 365 services and applications.
• Experience with Exchange Online, SharePoint Online, Teams, Intune, Azure AD and OneDrive.
• Knowledge of PowerShell scripting for Office 365 administration.
• Familiarity with security and compliance features in Office 365.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with data migration and integration projects.
• Knowledge of networking and Active Directory.
• Ability to manage multiple tasks and projects simultaneously.
• Proactive approach to system management and user support.
• Should have prior experience in Remote Support and remote support tools.
• Should work in EST timings to meet client requirements.
• Perform and implement backup strategy as per requirements.
• Monitor security and meet compliance requirements.