Teceze - Solution Consultant - Digital Workplace Services (8-10 yrs)

Position Overview?

- The Solution Architect/Consultant Digital Workplace Services is responsible for designing, developing, and implementing workplace technology solutions that align with business goals and enhance employee productivity.

- This role involves collaborating with clients, stakeholders, and technical teams to deliver innovative and scalable workplace solutions, ensuring seamless integration with existing IT infrastructure.

Key Responsibilities:

Solution Design and Architecture:

- Develop end-to-end digital workplace solutions, encompassing hardware, software, collaboration tools, and IT support services.

- Design scalable and secure architectures that leverage modern technologies, including cloud-based platforms, virtualization, and automation tools.

- Translate business requirements into technical solutions that align with organizational strategies and industry standards.

Technology Expertise:

- Evaluate and recommend workplace technologies such as Microsoft 365, Google Workspace, collaboration platforms, device management tools (e.g., Intune, Jamf), and remote work solutions.

- Incorporate emerging trends such as hybrid work, AI-driven support, and virtual desktop infrastructure (VDI) into solutions.

- Optimize user experience by integrating intuitive tools and interfaces.

Client and Stakeholder Engagement:

- Work closely with clients and stakeholders to gather requirements, present solutions, and address technical concerns.

- Act as a trusted advisor for customers, providing insights on best practices, technology trends, and potential risks.

- Lead workshops and technical discussions to refine requirements and ensure solution alignment.

Implementation and Support:

- Guide implementation teams during the deployment of solutions, ensuring adherence to the architecture.

- Collaborate with IT operations teams to ensure the effective transition from project delivery to operational support.

- rovide technical oversight and troubleshoot complex issues during implementation and post-deployment.

Security and Compliance:

- Design workplace solutions that comply with security frameworks, data privacy regulations (e.g., GDPR), and organizational policies.

- Implement robust endpoint management, identity and access management (IAM), and threat protection solutions.

Documentation and Reporting:

- Develop detailed architectural documentation, including technical designs, workflows, and operational manuals.

- Create reports and dashboards to monitor the performance and effectiveness of digital workplace solutions.

Skills and Qualifications:

Technical Expertise:

- Proficient in workplace technologies such as Microsoft 365, Google Workspace, Microsoft Intune, SCCM, VDI solutions (e.g., Citrix, VMware), and collaboration tools like Teams and Zoom.

- Deep understanding of cloud platforms (Azure, AWS, or Google Cloud) and hybrid environments.

- Strong knowledge of network infrastructure, endpoint security, and identity management solutions.

Architectural Skills:

- Experience with TOGAF, Zachman, or similar architectural frameworks.

- Ability to design scalable, secure, and high-performance workplace solutions.

- Experience in system integration and interoperability of various IT systems.

Business Acumen:

- Strong understanding of business processes and how technology can drive efficiency and innovation.

- Ability to align technology solutions with business goals and ROI considerations.

Soft Skills:

- Excellent communication, presentation, and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

Certifications:

- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure Solutions Architect, AWS Solutions Architect, or VMware Certified Professional.

- ITIL Foundation certification is preferred.

Educational Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Advanced degree or relevant work experience in IT architecture or digital workplace solutions.

Experience:

- Minimum of 8-10 years of experience in IT solutions, with at least 5 years in a solution architect or equivalent role.

- Proven track record of designing and implementing workplace solutions in large-scale enterprise environments.

Preferred Attributes:

- Passion for innovation and staying up-to-date with emerging workplace technologies.

- Strong commitment to user experience and customer satisfaction.

- Team-oriented mindset with the ability to mentor and support colleagues.

Why Join?

- As a Solution Architect for Digital Workplace Services, you will play a critical role in shaping the future of work for leading organizations.

- This is an opportunity to work on transformative projects, leverage cutting-edge technologies, and contribute to creating a modern, efficient, and employee-centric workplace.