Solution Consultant - Digital Workplace Services (8-10 yrs)

Position Overview :

The Solution Architect/Consultant - Digital Workplace Services is responsible for designing, developing, and implementing workplace technology solutions that align with business goals and enhance employee productivity.

This role involves collaborating with clients, stakeholders, and technical teams to deliver innovative and scalable workplace solutions, ensuring seamless integration with existing IT infrastructure.

Key Responsibilities :

1. Solution Design and Architecture :

- Develop end-to-end digital workplace solutions, encompassing hardware, software, collaboration tools, and IT support services.

- Design scalable and secure architectures that leverage modern technologies, including cloud-based platforms, virtualization, and automation tools.

- Translate business requirements into technical solutions that align with organizational strategies and industry standards.

2. Technology Expertise :

- Evaluate and recommend workplace technologies such as Microsoft 365, Google Workspace, collaboration platforms, device management tools (e., Intune, Jamf), and remote work solutions.

- Incorporate emerging trends such as hybrid work, AI-driven support, and virtual desktop infrastructure (VDI) into solutions.

- Optimize user experience by integrating intuitive tools and interfaces.

3. Client and Stakeholder Engagement :

- Work closely with clients and stakeholders to gather requirements, present solutions, and address technical concerns.

- Act as a trusted advisor for customers, providing insights on best practices, technology trends, and potential risks.

- Lead workshops and technical discussions to refine requirements and ensure solution alignment.

4. Implementation and Support :

- Guide implementation teams during the deployment of solutions, ensuring adherence to the architecture.

- Collaborate with IT operations teams to ensure the effective transition from project delivery to operational support.

- Provide technical oversight and troubleshoot complex issues during implementation and post-deployment.

5. Security and Compliance :

- Design workplace solutions that comply with security frameworks, data privacy regulations (e., GDPR), and organizational policies.

- Implement robust endpoint management, identity and access management (IAM), and threat protection solutions.

6. Documentation and Reporting :

- Develop detailed architectural documentation, including technical designs, workflows, and operational manuals.

- Create reports and dashboards to monitor the performance and effectiveness of digital workplace solutions.

Skills and Qualifications :

Technical Expertise :

- Proficient in workplace technologies such as Microsoft 365, Google Workspace, Microsoft Intune, SCCM, VDI solutions (e., Citrix, VMware), and collaboration tools like Teams and Zoom.

- Deep understanding of cloud platforms (Azure, AWS, or Google Cloud) and hybrid environments.

- Strong knowledge of network infrastructure, endpoint security, and identity management solutions.

Architectural Skills :

- Experience with TOGAF, Zachman, or similar architectural frameworks.

- Ability to design scalable, secure, and high-performance workplace solutions.

- Experience in system integration and interoperability of various IT systems.

Business Acumen :

- Strong understanding of business processes and how technology can drive efficiency and innovation.

- Ability to align technology solutions with business goals and ROI considerations.

Soft Skills :

- Excellent communication, presentation, and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

Certifications :

- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure Solutions Architect, AWS Solutions Architect, or VMware Certified Professional.

- ITIL Foundation certification is preferred.

Educational Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Advanced degree or relevant work experience in IT architecture or digital workplace solutions.

Experience :

- Minimum of 8-10 years of experience in IT solutions, with at least 5 years in a solution architect or equivalent role.

- Proven track record of designing and implementing workplace solutions in large-scale enterprise environments.

Preferred Attributes :

- Passion for innovation and staying up-to-date with emerging workplace technologies.

- Strong commitment to user experience and customer satisfaction.

- Team-oriented mindset with the ability to mentor and support colleagues.

Why Join?

As a Solution Architect for Digital Workplace Services, you will play a critical role in shaping the future of work for leading organizations.

This is an opportunity to work on transformative projects, leverage cutting-edge technologies, and contribute to creating a modern, efficient, and employee-centric workplace.