Team Leader Operations For International Customer Service Process

Role & responsibilities

Team Leader- Operations

Roles and Responsibilities:

1. Should exhibit People Management Skills.

2. Should be aware of the various Operations and Client Metrics.

3. Strong analytical, solving skills with strong MS Excel skills.

4. Needs to have the drive to achieve given targets.

5. Process adherence (Check, analyze, Control & Improvement).

6. Drive & adhere to Policies & Procedures.

7. Should be well versed in coaching & providing feedback

8. Basic exposure to excel.

9. Good process knowledge and Good interpersonal skills

10. The candidate should be possess the following skills

- People Management skills

- Client Management skills

- Process Management skills

- Coaching and Training

- Feedback and Performance Management skills

Managing AttritionMinimum HSC /Graduate (Any Bachelors Degree)Ateeism AHT ,CSAT & Team Management ,People Management

Education Target: Minimum HSC /Graduate (Any Bachelors Degree)

Preferred candidate profile

Excellent communication skills

Comfortable working in night shift US starting window 5.30 pm last window 8.30 am

Rotational Shifts & Rotational off

Work Location : Gurgaon

Work from Office

Must have team leader experience on papers

Its a Work from Office profile.

Work Location mumbai