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Engaged Employer

Teleperformance

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3.9

based on 28.9k Reviews

15 Teleperformance Team Lead Jobs

Health Care Team Leader

Teleperformance (TP)

3.9

based on 28.9k Reviews

2-3 years

₹ 4 - 6L/yr

Thane, Navi Mumbai

1 vacancy

Health Care Team Leader

Teleperformance

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Atlassian Translation Healthcare KRA Healthcare BPO CSAT

+ 6 more

Job Description

Roles and Responsibilities

Manage a team of healthcare professionals to achieve operational excellence in cash posting, CSAT, shrinkage control, attrition management, and KPIs.
Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT).
Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
Analyze key performance indicators (KPIs) such as AHT, SLA compliance, and TL metrics to optimize operations.
Contact - Neelam HR 9594680866

Employment Type: Full Time, Permanent

Read full job description

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What Team Lead at Teleperformance are saying

3.5

Rating based on 692 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Indore

Likes

The job security is good.

Dislikes

The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.