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This company page is being actively managed by Home Credit Finance Team. If you also belong to the team, you can get access from here

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4.1

based on 4.3k Reviews

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13 Home Credit Finance Team Lead Jobs

Team Leader - North

HOME CREDIT INDIA FINANCE PRIVATE LIMITED

 · 

4.1

 based on 4.3k Reviews

2-7 years

Gurgaon / Gurugram

1 vacancy

Team Leader - North

Home Credit Finance

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Recruitment PTP Call Monitoring KPI

+ 1 more

Job Description

1.Manage motivate team of 20 operators.
2.Manage the Collection process for assigned campagin(s)
3.Ensure operator are delivering individual calls target, SLA KPI
4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.
5.Conducting team meetings, pre/post/mid shifts.
6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.
7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
8.Attrition , Shrinkage, roster mangement.
9.Managing PIP (Performance improvement Plan) of the team members

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Team Lead roles with real interview advice

What Team Lead at Home Credit Finance are saying

4.2
 Rating based on 93 Team Lead reviews

Likes

Learning experience was very helpful

  • Skill development - Good
Dislikes

Top management is not cooperative at all.

  • Job security - Bad
    • +2 more
Read 93 Team Lead reviews

Team Lead salary at Home Credit Finance

reported by 209 employees with 4-10 years exp.
₹2.5 L/yr - ₹6 L/yr
54% less than the average Team Lead Salary in India
View more details

What Home Credit Finance employees are saying about work life

based on 4.3k employees
56%
43%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Gurgaon / Gurugram Office Locations

View all
Gurgaon / Gurugram  (4)
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002

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