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This company page is being actively managed by Home Credit Finance Team. If you also belong to the team, you can get access from here

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4.1

based on 4.3k Reviews

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77 Home Credit Finance Jobs

Team Leader

HOME CREDIT INDIA FINANCE PRIVATE LIMITED

 · 

4.1

 based on 4.3k Reviews

2-3 years

₹ 3.6 - 3.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Team Leader

Home Credit Finance

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Recruitment Team Leading PTP Call Monitoring

+ 2 more

Job Description

1.Manage motivate team of 20 operators.
2.Manage the Collection process for assigned campagin(s)
3.Ensure operator are delivering individual calls target, SLA KPI
4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.
5.Conducting team meetings, pre/post/mid shifts.
6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.
7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
8.Attrition , Shrinkage, roster mangement.
9.Managing PIP (Performance improvement Plan) of the team members .

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Team Lead roles with real interview advice

Top Home Credit Finance Team Lead Interview Questions

Q1. If customer don't payment then what are you doing
asked in Collections Executive interview
View answers (9)
Q2. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can us ... read more
asked in Costumer Service interview
View answers (2)
Q3. What is a CIBIL
asked in Collections Executive interview
View answers (4)
View all 38 questions

What people at Home Credit Finance are saying

4.3
 Rating based on 95 Team Lead reviews

Likes

Learning experience was very helpful

  • Skill development - Good
Dislikes

Top management is not cooperative at all.

  • Job security - Bad
    • +2 more
Read 95 Team Lead reviews

Team Lead salary at Home Credit Finance

reported by 242 employees with 1-10 years exp.
₹2.5 L/yr - ₹6 L/yr
57% less than the average Team Lead Salary in India
View more details

What Home Credit Finance employees are saying about work life

based on 4.3k employees
56%
42%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Submitted by Company
Subsidized Meals
Parking facility
Leave & Holidays
Insurance Coverage
Paternity Coverage
Maternity Benefits +2 more
Submitted by Employees
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Gurgaon / Gurugram Office Locations

View all
Gurgaon / Gurugram  (4)
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002

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#2 Best Large Financial Services Company - 2021

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