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Engaged Employer

Home Credit Finance

Compare

4.1

based on 4.3k Reviews

Video summary

98 Home Credit Finance Jobs

Team Leader - North

HOME CREDIT INDIA FINANCE PRIVATE LIMITED

4.1

based on 4.3k Reviews

2-7 years

Gurgaon / Gurugram

1 vacancy

Team Leader - North

Home Credit Finance

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Recruitment PTP Call Monitoring KPI

+ 1 more

Job Description

1.Manage motivate team of 20 operators.

2.Manage the Collection process for assigned campagin(s)

3.Ensure operator are delivering individual calls target, SLA KPI

4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.

5.Conducting team meetings, pre/post/mid shifts.

6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.

7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.

8.Attrition , Shrinkage, roster mangement.

9.Managing PIP (Performance improvement Plan) of the team members

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Team Lead roles with real interview advice

Top Home Credit Finance Team Lead Interview Questions

Q1. If customer don't payment then what are you doing

asked in Collections Executive interview

View answers (9)

Q2. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can us ... read more

asked in Costumer Service interview

View answers (2)

Q3. What is a CIBIL

asked in Collections Executive interview

View answers (4)

View all 37 questions

What people at Home Credit Finance are saying

4.2

Rating based on 93 Team Lead reviews

Anonymous · Other in Bangalore / Bengaluru

Likes

Learning experience was very helpful

Skill development - Good

Dislikes

Top management is not cooperative at all.

Job security - Bad

+2 more

Read 93 Team Lead reviews

Team Lead salary at Home Credit Finance

reported by 208 employees with 4-10 years exp.

₹2.5 L/yr - ₹6 L/yr

54% less than the average Team Lead Salary in India

View more details

What Home Credit Finance employees are saying about work life

based on 4.3k employees

56%

43%

44%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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Home Credit Finance Gurgaon / Gurugram Office Locations

View all

Gurgaon / Gurugram (4)

Gurugram Office

3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002

Gurugram Office

Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002