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4.1

based on 4.2k Reviews

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96 Home Credit Finance Jobs

Team Leader

HOME CREDIT INDIA FINANCE PRIVATE LIMITED

 · 

4.1

 based on 4.2k Reviews

2-3 years

₹ 3.6 - 3.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Team Leader

Home Credit Finance

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Recruitment Team Leading PTP Call Monitoring

+ 2 more

Job Description

1.Manage & motivate team of 20 operators.
2.Manage the Collection process for assigned campagin(s)
3.Ensure operator are delivering individual calls target, SLA & KPI
4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.
5.Conducting team meetings, pre/post/mid shifts.
6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.
7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
8.Attrition , Shrinkage, roster mangement.
9.Managing PIP (Performance improvement Plan) of the team members

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Team Lead roles with real interview advice

People are getting interviews at Home Credit Finance through

(based on 78 Home Credit Finance interviews)
Walkin
Job Portal
Referral
Company Website
Recruitment Consultant
30%
22%
21%
15%
6%
6% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Home Credit Finance are saying

4.5
 Rating based on 90 Team Lead reviews

Likes

Environment

Dislikes

Favouritism,Job Security,Rest all are good

Read 90 reviews

Team Lead salary at Home Credit Finance

reported by 245 employees with 2-10 years exp.
₹2.7 L/yr - ₹5.7 L/yr
55% less than the average Team Lead Salary in India
View more details

What Home Credit Finance employees are saying about work life

based on 4.2k employees
56%
43%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Gurgaon / Gurugram Office Locations

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Gurgaon / Gurugram  (4)
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002

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