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Engaged Employer

Home Credit Finance

Compare

4.1

based on 4.2k Reviews

96 Home Credit Finance Jobs

Team Leader West Collection

HOME CREDIT INDIA FINANCE PRIVATE LIMITED

4.1

based on 4.2k Reviews

2-5 years

₹ 2.8 - 4.2L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Team Leader West Collection

Home Credit Finance

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Team Leading PTP Call Monitoring Team Management

+ 2 more

Job Description

1.Manage motivate team of 20 operators.

2.Manage the Collection process for assigned campagin(s)

3.Ensure operator are delivering individual calls target, SLA KPI

4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.

5.Conducting team meetings, pre/post/mid shifts.

6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.

7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.

8.Attrition , Shrinkage, roster mangement.

9.Managing PIP (Performance improvement Plan) of the team members

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Team Lead roles with real interview advice

People are getting interviews at Home Credit Finance through

(based on 78 Home Credit Finance interviews)

Walkin

Job Portal

Referral

Company Website

Recruitment Consultant

30%

22%

21%

15%

6% candidates got the interview through other sources.

High Confidence

What people at Home Credit Finance are saying

4.5

Rating based on 90 Team Lead reviews

Anonymous · Voice / Blended in Mumbai

Likes

Environment

Dislikes

Favouritism,Job Security,Rest all are good

Read 90 reviews

Team Lead salary at Home Credit Finance

reported by 245 employees with 2-10 years exp.

₹2.7 L/yr - ₹5.7 L/yr

55% less than the average Team Lead Salary in India

View more details

What Home Credit Finance employees are saying about work life

based on 4.2k employees

56%

43%

44%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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