IT Helpdesk - Andheri

We have excellent opening for the position of IT Helpdesk (Andheri)

Qualification: Any graduate

Experience: 2 to 6 Yrs

Job Location: Mumbai (Andheri)

JD as follows

• Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.
• Escalating and routing the tickets to the next level team with the proper support metrics.
• Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.
• Monitored and executed all end user calls related to IT Services.
• All mails to be read thoroughly and replied to all the concerned in case of escalation.
• Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
• Coordinating with engineer, as well as with user for the update of the call.
  Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.
• Taking the user acknowledgement before closing the ticket ID.
• Check and generate the Daily call report, Monthly call report
• Interacting and escalate issue with senior and follow end to end resolution.
• All mails to be read thoroughly & replied to all the concerned in case of escalation.
• Coordinate and manage relationships with vendors that provide hardware, network and other support.
• Maintaining hardware and software Inventory and follow all IT documentation process
• Knowledge and work close with service desk & ticketing software tools like remedy, footprint.

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com

Experience

Current CTC

Expected CTC

Notice Period

Thanks & Regard,

Rahul Bhole