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CUSTOMER SERVICE SPECIALIST II
TE Connectivity
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview
TE Connectivitys Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our companys products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TEs Extraordinary Customer Experience strategy.
Responsibilities
- Order Management - Will handle import, exports and local customer s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
- Commercial Management: maintaining price lists & quotations of all accounts.
- Sales Management: forecasting, pipeline analysis & mapping sales performance.
- Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
- Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable
- Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.
- Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders
- Situation handling: Evaluates situations that impact operations and decide level of support and response required.
Education and Knowledge
Any Graduate degree
Critical Experience
3+ years of experience
Working experience in SAP & MS office
Extensive transactional working experience in manufacturing industry under CS / Supply chain.
Experience of effective collaboration in multiple regional teams set up & stake holder management
Previous experience from automotive / service industry preferred.
Working experience in SAP & MS office
Extensive transactional working experience in manufacturing industry under CS / Supply chain.
Experience of effective collaboration in multiple regional teams set up & stake holder management
Previous experience from automotive / service industry preferred.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Employment Type: Full Time, Permanent
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What people at TE Connectivity are saying
Customer Service Specialist 2 salary at TE Connectivity
reported by
3
employees
with 5-9
years exp.
₹9.3
L/yr - ₹10
L/yr
63%
more
than the average Customer Service Specialist 2 Salary in India
View more details
What TE Connectivity employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
TE Connectivity Benefits
Submitted by Company
Health & Safety Diverse and Inclusive Professional Growth Trainings Employee Resource Groups Pay Transparency and Equity
Submitted by Employees
View more benefits 
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