Associate Analyst - Order Fulfilment

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
Proficient knowledge on End to End SCM process- OM and Purchase.
Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
Drive customer loyalty through increased productivity, improved value and through a high performance culture.
Preparation of process descriptions (work instructions)
Daily maintenance of KPI reports and trackers and creation daily other operational reports (material availability, open order book etc)
Close cooperation with specialist fields, Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, Plant SCM operations

Graduate in Engineering or Equivalent/ Post Graduate in any stream
3- 5 years experience"

Fluent English language knowledge
German language knowledge is an advantage, but not a must"
Professional experience in supply chain, order and export management

Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
Purchasing exposure in Manufacturing or Electrical Industry or shared service center
Domain Knowledge - SCM
Reporting and Analysis
PO and Supply Management
Order Mgt (ERPs / IT Applications/CRM Application)
Master Data Management"
Proficient in creative problem solving, conflict resolution, and managing priorities.
Strong analytical skills required to enter, document and manage orders and customer issues.
Strong Customer Service Skills.
Demonstrated ability to take ownership of an assignment and customer satisfaction.
Adapting and driving change and process improvements.
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Effective Communication, Presentation & Listening Skills, German Language proficiency will be prefered.
High Learning Agility
Customer Centric Approach
CI Mindset.
Escalation Management and Solution provider
Effective Collaboration
People agility (Comfort around higher management, dealing with stakeholders / people at different levels etc)
Strong interpersonal and communication skills
Willing to take ownership
Analytical, cognitive and strategic thinking
Ability to analyze operational problems in a short time based on data-driven KPIs and / or unexpected critical situations (eg Delivery Problems)"