Shift Supervisor

Job Specifics:
Organization: TATA Starbucks Pvt. Ltd.
Job Role: Shift Supervisor
Band: Shift Supervisor
Location: Chennai & Nellore
Reporting to: Store Manager

Required experience and education:
Education: Min. 12th / HSC or 10th + 2Y Diploma. Hotel Management or Hospitality background is a plus.
Experience: Minimum 2 Years of Experience in QSR / F&B

Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to the prescribed standard to set a positive example for the shift team.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows TATA Starbucks operational policies and procedures, including those for cash handling, safety, and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. This position contributes to our success by:
• Assisting the store manager in executing store operations during scheduled shifts.
• This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
• The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Competencies:

Achieving Results
Helping Others Succeed
Living Our Misson and Values
Winning With Integrity
Making Every Customer Feel Special
Working Together.