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89 Tata Starbucks Jobs

Shift Supervisor

1-6 years

₹ 2.25 - 3L/yr

Ahmedabad

4 vacancies

Shift Supervisor

Tata Starbucks

posted 10d ago

Job Description

Job Specifics:


Organization: TATA Starbucks Pvt. Ltd.

Job Role: Shift Supervisor

Band: Shift Supervisor

Location: Ahmedabad

Reporting to: Store Manager


Required experience and education:


Education: Min. 12th / HSC or 10th + 2Y Diploma. Hotel Management or Hospitality background is a plus.

Experience: Minimum 1 Year of Experience in QSR / F&B


Summary of Key Responsibilities:


Responsibilities and essential job functions include but are not limited to the following:


  • Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard to set a positive example for the shift team.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
  • Follows TATA Starbucks operational policies and procedures, including those for cash handling, safety, and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety, and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. This position contributes to our success by:
  • Assisting the store manager in executing store operations during scheduled shifts.
  • This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
  • The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Competencies:


Achieving Results

Helping Others Succeed

Living Our Misson and Values

Winning With Integrity

Making Every Customer Feel Special

Working Together.


Employment Type: Full Time, Permanent

Read full job description

Tata Starbucks Interview Questions & Tips

Prepare for Tata Starbucks Shift Supervisor roles with real interview advice

Top Tata Starbucks Shift Supervisor Interview Questions

Q1. If you receive stock every 10 days then how many take away cups you will order
Q2. tell me about inventory management?
Q3. Guest feedback sale's Target food and beverage quality of food recipes
View all 7 questions

What people at Tata Starbucks are saying

4.3
 Rating based on 120 Shift Supervisor reviews

Likes

Very few people's are there in the operations who are actually well skilled. They know how to deal with any given situation.

  • Job security - Good
  • +1 more
Dislikes

Few people's from the senior management plays their monopoly. Those don't value the hard works done by the actual good employees. They have only focus on those people ls who are close to them or their relatives. Those management people's are not ready to hear the truth. They always want words what pleases them.

  • Promotions - Poor
Read 120 Shift Supervisor reviews

Shift Supervisor salary at Tata Starbucks

reported by 297 employees
₹1.4 L/yr - ₹5 L/yr
37% less than the average Shift Supervisor Salary in India
View more details

What Tata Starbucks employees are saying about work life

based on 685 employees
84%
59%
44%
73%
Flexible timing
Rotational Shift
Within city
Day Shift
View more insights

Tata Starbucks Benefits

Submitted by Company
5 days work week and flexible employment terms
Physical and Mental Wellness
Submitted by Employees
Free Food
Job Training
Health Insurance
Team Outings
Education Assistance
Soft Skill Training +6 more
View more benefits

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