Lead Engineer - NOC

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers.

What youll be Responsible for?

• Responsible for monitoring platforms/alerts through tools and taking corrective actions.
• Responsible to open bridge call for all critical/major incidents
• Triage the incidents.
• Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc.
• Responsible for the performance of RCAs- Platform & Services
• Responsible for the CCM Management
• Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms.
• Responsible for Incident logging, accurately tracks and documents all incidents.
• Publish platform-wise health dashboard.
• Monitor & publish customer KPIs
• Alert optimizations & tools configuration.
• Responsible for Continuous improvements of the Process
• Adherence to SLAs and Tickets closure within SLA
• Documentation/SOPs building
• Logging your work

What you’d have?

• Experience of 8 - 10 years in NOC
• Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent.
• Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc.
• Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine
• Should be able to design new tools to monitor and configure smart alerts to discover failures/issues.
• 2 or more years of experience writing code (including Python, Shell Script, PowerShell; and databases like SQL
• Good understanding of modern software development methodologies (Object).
• Hands-on experience with open telemetry

Why Join Us?

• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com