Salesforce Solution Architect - Sales & Service Cloud (10-20 yrs)

Salesforce Solution Architect :

As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform

Responsibilities :

This is a varied delivery leadership role, with the following responsibilities :

- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,

- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,

- Review solutions and recommending improvements,

- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,

- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,

- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,

- Provide guidance on user story writing style,

- Ensure success and acceptance criteria are defined for each story,

- Describe and illustrate designs with appropriate justifications,

- Ensure documentation of the steps for testing,

- Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

- Supervise the configuration, quality assurance, testing, and deployment of Salesforce,

- Collaborative project and workstream planning.

- Ability to tailor communication to multiple audiences at all levels

- A self-starter, experienced in leading projects or delivery work streams

- Outstanding written communication skills.

Required Qualifications and Background :

- At least 5 years' experience in a leading role in delivering Salesforce projects,

- Excellent communication skills, written, verbal, and interactive when online,

- Minimum Salesforce certified

- Administrator

- Sales Cloud Consultant

- Service Cloud Consultant

- Platform App Builder