Associate Customer Success Manager

Hi,

Greetings from Talentum Group .

We have a excellent opportunity for Associate Customer Success Manager for Talentum Cloud LLP ,Hyderabad location.  

 Required experience :4+ Years   

Notice period :Immediate Joiners only

Location :Hyderabad.  

Contact : HR (7989267871)   

Email: ramesh.mattaparthi@talentum-group.com
Company Profile:Talentum Group | LinkedIn
I would request you to review the Job Description and revert with your Updated Resume to the email if you are interested with this opportunity along with the availability for the interview on given Mobile number or Email ID.
Please find attached the JD above.   In this role, you will manage the customer experience across a specified customer base, meeting agreed-upon engagement, expansion, and retention targets. You will educate our customers on our product and service offerings, set clear expectations for deliverables, and proactively enable the success of our clients. You will identify urgent issues and follow appropriate escalation channels and continue to provide feedback and updates to customers. The CSM has the unique challenge of understanding our customers needs and strategic objectives to uncover how FastSpring can best serve them in achieving their business objectives. At the same time, the CSM is an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in a way that our customers trust and rely on. The CSM will work with executives and act as a customer liaison responsible for successful product adoption and overall management of the client relationship. This includes reporting and analytics of revenue tied to client success.  Core Responsibilities:  

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude 

 ● Be the main point of contact between the company and the customer with the ability to solve customer problems independently as well as with internal or external resources  ● Work closely with the Sales team to share customer insights that inform additional product and service sales opportunities  

• Efficiently manage time to focus on essential activities to ensure customer satisfaction  
• Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and service improvements 

 ● Perform periodic customer satisfaction reviews and resolve issues with the help of the Support and broader Customer Success teams  ● Work closely with Sales, Support, Billing, Product, and Engineering to ensure and take care of any customer issues  ● Become familiar with FastSprings products and help customers with the use and benefits of our products  

• Document, monitor, and audit records of customer interactions and issues, recording details of inquiries, complaints, comments, and all associated internal actions taken and/or information provided 

 ● Follow internal processes as defined Extended Responsibilities:  

• Develop a fair understanding of client's business models, overall goals, and business needs, and advise the customer on how FastSpring can be part of their solutions 

 ● Perform Executive Business Reviews on as needed basis  

• Work with customers to ensure they are leveraging FastSpring effectively and finding value in our services  
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering Qualifications:  
• Experience in Account Management, Customer Success, Consulting, Sales, or related field (2+ years preferred)  
• Bachelor Degree from an accredited university  
• Strong communication skills in English - written and verbal  
• Strong organizational and time management skills  
• Ability to multitask, prioritize and proactively resolve/escalate issues  
• Analytical skills, detail oriented, and ability to think outside the box  
• Willingness to work a flexible schedule within customer-expected time zones 

 ● Ability to work independently with minimal supervision  

• Previous experience with an annual subscription sales/SaaS model  
• Proficient in Microsoft Word and Excel  
• Knowledge of G-suite, Salesforce and Gainsight

Thanks & Regards,
Ramesh