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108 Customer Support Operations Jobs

Customer Contact Comms Associate

1-3 years

₹ 1 - 8.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Customer Contact Comms Associate

Accenture

posted 1hr ago

Job Description




Skill required:
Omnichannel - Customer Service

Designation:
Customer Contact Comms Associate

Qualifications:
Any Graduation

Years of Experience:
1 to 3 years
Language - Ability:Spanish - Expert


  • What would you do?
    You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

    What are we looking for?
  • Customer Technical Support
  • Customer Support Operations
  • Customer Service Management
  • Customer Service Technology
  • Customer Communications
    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts
     
    Qualifications
     

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Associate roles with real interview advice

    What people at Accenture are saying

    3.8
     Rating based on 615 Associate reviews

    Likes

    Accenture is the worst corporation in the world, with no raises and everything being a lie; they will promise you but will not deliver, yet we may expect at least 2 to 3%, which they will not do... In my experience, HR is the worse; they will not follow through on anything once they mention benefits, but HR also lies at Accenture. Pl..Read More

    Dislikes

    No salary and every committement is fake.. As a Accenture ian don't join this company pls wait and get any other Good job

    • Salary - Bad
    • +6 more
    Read 615 Associate reviews

    Associate salary at Accenture

    reported by 5.8k employees
    Lock Unlock
    ₹0.8 L/yr - ₹7 L/yr
    45% less than the average Associate Salary in India
    View more details

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