Technical lead - Microsoft CRM (5-15 yrs)

Job Description :

We are looking for a Microsoft 365 CRM Lead with strong experience in Dynamics 365 Customer Engagement (D365 CE), C# development, and plugin development. The ideal candidate will be responsible for designing, developing, and implementing CRM solutions to meet business requirements. This role requires strong technical expertise, problem-solving skills, and the ability to lead a team of developers.

Key Responsibilities :

1. CRM Development & Customization :

- Design, develop, and deploy solutions on Microsoft Dynamics 365 CE (CRM).

- Customize and configure D365 modules (Sales, Customer Service, Field Service, Marketing, etc.) to align with business needs.

- Develop custom entities, workflows, business process flows, and UI customizations.

2. C# & Plugin Development :

- Develop custom plugins, workflows, and actions using C# and .NET Framework/Core.

- Implement and optimize Power Automate flows and custom integrations.

- Utilize Microsoft Power Platform (Power Apps, Power Automate, Dataverse) for extended functionality.

3. Integration & Data Management :

- Design and develop integrations between Dynamics 365 and other enterprise applications (ERP, SharePoint, Azure, etc.).

- Use Azure services (Logic Apps, Service Bus, Functions) for seamless integration.

- Perform data migrations and ETL processes using KingswaySoft, SSIS, or Azure Data Factory.

4. Leadership & Best Practices :

- Lead a team of CRM developers and provide technical guidance and mentorship.

- Define and enforce best practices in CRM development (coding standards, performance optimization, security).

- Participate in code reviews and ensure high-quality deliverables.

5. Troubleshooting & Support :

- Analyze and resolve complex technical issues in CRM.

- Optimize performance and scalability of CRM solutions.

- Provide post-implementation support and ongoing system enhancements.

Required Skills & Qualifications :

- 6+ years of experience in Microsoft Dynamics 365 CE (CRM) development.

- Strong expertise in C#, .NET Core/Framework, and plugin development.

- Hands-on experience with JavaScript, TypeScript, HTML, CSS for CRM front-end customizations.

- Knowledge of Power Platform (Power Apps, Power Automate, Dataverse).

- Experience with Azure services (Logic Apps, Functions, API Management, etc.).

- Proficiency in SQL Server, FetchXML, and SSRS for reporting and data management.

- Strong understanding of security roles, business rules, and CRM workflows.

- Experience integrating CRM with third-party applications using REST/SOAP APIs.

- Familiarity with Agile development methodologies.

- Excellent problem-solving, communication, and leadership skills.

Preferred Skills :

- Experience with Microsoft Dynamics 365 Field Service, Customer Insights, or Marketing modules.

- Knowledge of DevOps practices (Azure DevOps, CI/CD pipelines, GitHub Actions).

- Certifications in Microsoft Dynamics 365 / Power Platform are a plus.