Technical Lead - Power Apps (4-9 yrs)

Job Description :

Key Responsibilities :

Technical Expertise :

- Serve as a subject matter expert (SME) in Microsoft Dynamics CRM, with a strong focus on Power Apps development and integration.

Team Leadership :

- Lead, mentor, and guide a high-performing team of developers and analysts.

- Foster a collaborative and productive team environment.

- Make critical decisions related to project scope, timelines, and resource allocation.

Cross-functional Collaboration :

- Work closely with business stakeholders, project managers, and other IT teams to understand business requirements and translate them into technical solutions.

- Contribute to high-level architectural decisions and ensure alignment with overall business goals.

- Proactively identify and resolve roadblocks and dependencies across multiple teams.

Solution Design & Development :

- Lead the design, development, and configuration of complex CRM solutions, leveraging Power Apps, Power Automate, and other relevant technologies.

- Ensure solutions are aligned with best practices, scalable, and maintainable.

- Oversee the implementation and testing phases, ensuring timely and successful project delivery.

Technical Support & Troubleshooting :

- Provide technical support and guidance to the team and end-users.

- Diagnose and resolve complex technical issues related to CRM functionality and integration.

- Continuously monitor system performance and identify areas for improvement.

Qualifications :

Must-Have :

Marketing Experience :

- Proven experience in a marketing-related role is essential.

Strong Technical Skills :

- In-depth understanding of Microsoft Dynamics CRM platform, including its core components, customization options, and integration capabilities.

- Expertise in Power Apps development, including canvas apps, model-driven apps, and Power Automate workflows.

- Experience in designing and implementing CRM solutions across various business functions (sales, marketing, service).

Technical Skills :

- Experience with CRM customization and configuration (workflows, business rules, forms, views).

- Experience in integrating CRM with other systems (ERP, marketing automation platforms, e-commerce platforms).

- Strong understanding of data structures, APIs, and integration methodologies.

Good-to-Have :

- Experience with other CRM platforms (Salesforce, Oracle Siebel)

- Knowledge of Agile methodologies and Scrum framework

- Experience with cloud computing platforms (Azure)

Key Skills :

Leadership & Communication :

- Excellent communication, interpersonal, and presentation skills.

- Ability to effectively communicate technical concepts to both technical and non-technical audiences.

- Strong leadership and mentoring skills.

Problem-Solving & Analytical :

- Strong analytical and problem-solving skills with the ability to identify and resolve complex issues.

Project Management :

- Experience in managing projects effectively, including planning, execution, and monitoring.

Technical Skills :

- Proficiency in programming languages (C#, .NET) and scripting languages (JavaScript) is a plus