CRM Architect - MS Dynamics 365 (7-16 yrs)

Solution Architecture & Design :

- Design and implement Microsoft Dynamics 365 Customer Engagement (CE) solutions that align with business needs.

- Develop CRM architecture standards, governance policies, and best practices.

- Define data models, security models, workflows, and business rules within Dynamics 365.

- Ensure seamless integration of Dynamics 365 with ERP (e.g., Dynamics 365 Finance & Operations), Azure services, Power Platform, and third-party applications.

- Implementation & Customization

- Lead CRM solution design sessions and translate business requirements into technical solutions.

- Configure and customize Dynamics 365 CRM using Power Apps, Power Automate, JavaScript, C#, and Plugins.

- Develop custom workflows, business process flows, and automation to enhance productivity.

- Implement AI-driven insights, chatbots, and customer engagement tools within Dynamics 365.

- Integration & Data Management

- Design and implement data migration and integration strategies using Azure Data Factory, KingswaySoft, SSIS, or Dataverse connectors.

- Ensure data quality, security, and governance across CRM and integrated systems.

- Optimize API-based integrations, web services, and middleware solutions.

- Performance Optimization & Security

- Monitor and enhance Dynamics 365 performance, scalability, and reliability.

- Ensure compliance with security best practices, role-based access control (RBAC), GDPR, and other data privacy regulations.

- Implement Azure security solutions, encryption, and authentication mechanisms.

- Collaboration & Leadership

- Work closely with business stakeholders, developers, and functional consultants to deliver CRM solutions.

- Provide technical leadership and mentorship to CRM developers and administrators.

- Stay updated on Microsoft's CRM roadmap, Power Platform, and emerging technologies.

- Support pre-sales and solutioning efforts by advising on CRM capabilities and architecture.

Required Skills & Qualifications :

Technical Skills :

Deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) modules :

- Sales, Customer Service, Field Service, Marketing, and Customer Insights.

- Strong knowledge of Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents).

- Hands-on experience in CRM customization, configuration, and development using:

- C#, .NET, JavaScript, HTML, CSS, and TypeScript.

- Plugins, workflows, business rules, and web resources.

Experience with Azure integration services :

- Azure Logic Apps, Azure Functions, Event Hubs, Service Bus, and API Management.

- Expertise in Dataverse, SQL Server, and data modeling for CRM applications.

- Familiarity with CI/CD, DevOps practices, and ALM using Azure DevOps.

Soft Skills :

- Strong analytical and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to lead cross-functional teams and drive CRM adoption.

Education & Experience :

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

- 8+ years of experience in Microsoft Dynamics CRM, with at least 3+ years as a CRM Architect.

Microsoft Certifications (preferred) :

- Microsoft Certified: Dynamics 365 Solutions Architect Expert.

- Microsoft Power Platform Solution Architect Expert.

- Azure Solutions Architect Expert (nice to have).

Preferred Qualifications :

- Experience with customer experience (CX) strategy and CRM analytics.

- Background in Agile, Scrum, and DevOps methodologies.

- Knowledge of marketing automation tools (e.g., Dynamics 365 Marketing, HubSpot, or Marketo).