Technical Program Manager (7-10 yrs)

About the Client :

AI-powered Growth and Personalization Platform that is reinventing how companies activate, engage, retain, and monetize their customers. Hundreds of personalized campaigns can be generated and deployed in minutes, eliminating the need for static, rules-based segmentation. Our team's expertise from companies like Google, Meta, and Lyft drives our mission, focusing on using AI to unlock revenue and cost-saving potential for enterprises.

About the Role :

As a Technical Program Manager you will drive the execution of complex, high-impact projects across multiple teams. You will play a critical role in ensuring the delivery of scalable, AI-powered solutions that meet the needs of our enterprise customers. In addition to program execution, you will act as a liaison between customer teams and internal engineering, ensuring prompt communication of the status of customer requests and helping the team prioritize effectively.

This role requires a strong technical background, excellent organizational skills, and the ability to manage competing priorities in a fast-paced environment.

Responsibilities :

- Define and manage project scope, timelines, and success metrics for complex, multi-team programs.

- Collaborate with engineering, product management, data science, and other cross-functional teams to ensure alignment on project goals and technical requirements.

- Act as the primary point of contact for customer requests, ensuring timely updates on their status and progress.

- Work closely with customer success and engineering teams to prioritize customer-driven requests and incorporate them into the overall project roadmap.

- Proactively identify and resolve technical and organizational roadblocks, ensuring seamless execution.

- Facilitate effective communication between technical and non-technical stakeholders, providing regular updates on program status, risks, and mitigations.

- Develop and implement program management best practices to enhance efficiency and team collaboration.

- Drive end-to-end delivery of technical projects, from concept to deployment and beyond, ensuring a seamless customer experience.

- Monitor program KPIs and use data-driven insights to influence decisions and continuously improve processes.

Qualifications :

- 6+ years of experience as a Technical Program Manager, Project Manager, or similar role, preferably in SaaS, AI/ML, or enterprise software environments.

- Strong technical background, with an understanding of software development lifecycles, AI/ML systems, and scalable distributed systems.

- Experience working closely with engineering teams to deliver high-quality, impactful solutions.

- Demonstrated ability to manage customer-facing programs, including handling requests and providing clear, prompt communication.

- Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.

- Excellent problem-solving abilities, with a proactive approach to mitigating risks and resolving challenges.

- Strong communication and collaboration skills, capable of effectively interacting with both technical and non-technical stakeholders.

- Experience with Agile or other iterative development methodologies is a plus.

- Hands-on experience with cloud platforms, data pipelines, or AI-powered systems is an advantage.