Account Manager - Sales - IT Product (6-11 yrs)

About Us

We Are Building a Data Company the Industry Needs. Our journey started with a vision to utilize AI/ML to solve complex business problems. But as we began collaborating with clients, we realized most lacked access to good data and the industry data models to unlock the potential of AI. So, we built the data company that the industry needed.

We build data platforms that help the Financial Services Industry build data products designed to make faster decisions, solve complex problems, and gain better insights.

Role Summary

What is the purpose of this role? Why does it exist?

This role is accountable for customer relationship management and mining of named key customer accounts

Experience & Skills

- 7-10 years of experience in Strategic Account Management

- Experience in working across levels in the Customer Organization

- Experience in the IT Products Industry preferable

FUNCTIONAL EXPERIENCE

- Specialist in Relationship management

- Keen understanding of customer needs and a track record of consultative selling and solutioning

- Hands-on in negotiating pricing agreements

- Proven ability to grow accounts significantly

- Skilled in multi-level customer engagement

- Techno-commercial knowledge

LEADERSHIP SKILLS

- Experience in working and aligning with Solutions Architects and Delivery Managers

- Ability to create an impact in the Customer's Organization

PERSONAL SKILLS

- Results driven

- Strong relationship skills - an extrovert

- Self driven - don't wait for others to push

- Continuous learner - hungry to learn and experiment

- Solution focussed - hunts for problems and focuses on solving them in timely and effective manner; ability to anticipate and re-align

- Trustworthy - someone to lean & count on

- Committed - figures out how to get something done

- Logical & Street Smart with critical thinking skills;

- Flexible - ready for adjustment for success of assignments

- Empathetic - good listener and being able to put oneself into others shoes

PREFERRED QUALIFICATION

- Engineer (B.Tech) & MBA

ORGANISATIONAL STRUCTURE

Reporting to Sales Head

Key Accountabilities

What are the most important deliverables and outputs/outcomes the role is primarily responsible for ?

Revenue

- Growth of strategic business in each named account

- CSAT for each account

- Growth of share of wallet in each account

- Creative proposals and pricing models for complex customer situations

- Support Marketing efforts positioning the Company as a dominant player in the respective target market

Major R&R of this role are :

- Growth of Revenue and Profitability numbers for the key accounts

- Development and implementation of growth strategies for each account

- Tracking of competition in the Key accounts and remain ahead

- Pre-emption and resolution of issues, working with the customer and the Delivery teams to manage escalations

- Building of a reputation of 'easiest to work with' with each Key Account

- Application of market research and market analysis to improve customer experiences

- Development of 'pipeline' strategies and flow models to ensure targeted order inflows are achieved and balanced into Projects

- Ideation / design / co-creation of innovative solutions for Key Client.

- Go-to person both internally and in the Key Client's organization for customer information, competitor information and market information

- Moving of the relationship from vendor / supplier to trusted partner / partner of choice

- Voice of customer with in Lumiq

- Responsibility for RFI & RFP to customer

Internal / External Interactions

Who is the natural work team internally? Who in the external world does the role-holder have to influence?

Internal - Business Leaders, Tech Leads

External - Customer teams, CXOs

Time Horizon & Impact to Organisation

What impact can the role make? What is the 'legacy' he/she wants to leave behind? Over what timeframe can performance be judged?

- Contribute to company growth

- Should establish the Company as a partner of choice in the Customer's organization in 12 months

- Customer account growth

- New initiatives driven for the customer account

Benefits

- Group Medical polices - INR 5,00,000 with Private room.

- Equal Employment Opportunity

- Maternity Leave

- Skill Development

- 100% Sponsorship for certification

- Work Life balance

- Flexible work hours

- Zero Leave tracking