Assistant Manager / Deputy Manager - After Sales Services

HLE Glascoat is looking to hire an Assistant Manager / Deputy Manager for After Sales Services at its Anand Plant.

Context: HLE Glascoat Limited is a leading manufacturer of process equipment for the chemical and pharmaceutical industries. We are market leaders in Filtration and Drying Equipment and are a leading manufacturer of Glass Lined Equipment globally. We manufacture a wide range of chemical processing equipment in an equally wide range of materials for some of the most demanding applications. We are introducing new products in the market to cater same set of customers. Over the last 40 years, our consistently high quality, and our commitment to solving our customers unique process requirements has helped us build a solid reputation as a preferred supplier of process equipment.

Role Location: Anand, Gujarat

Reporting to: Head Services

Internal Designation: Assistant Manager / Deputy Manager - After Sales Services

Job Responsibility:

• Independently visit customers plant to attend the process equipment repair / maintenance work.
• Before travel for plant visit, do complete technical concepting with company's technical team at the factory to better understand the customers complaint, nature of equipment breakdown, possible root causes, possible solutions and a perfect execution plan.
• Plan and arrange material and manpower required at site for equipment repair and maintenance.
• After site work completion, prepare a site visit report to be signed by the customer.

Core Performance Metric:

1. Equipment diagnosis and problem identification

2. Analyzing possible root causes

3. Decision making on best solution and trouble shooting

Soft Skills:

1) Polite and respectful communication with customers

2) Good presentation and explanation to customers

3) Cool minded and calm working approach

Additional Requirement:

1) A good traveler all over the country (most of the time in western and norther parts of India)

2) Comfortable to travel approx. 15 days per month or more than that.

Contact Details:-Prakruti Zankat :- 9904191002

Read More about us:-www.hleglascoat.com, www.thaletec.com