Home Connect Master Supervisor (Fiber Installation & Service)

########### Diploma or B.Tech & Fiber Exp and Team Handling Experience Mandatory############

Position: Home Connect Master Supervisor

Designation : Assistant Manager / Deputy Manager

Report to: State Home Connect & Care Support / JCM

Team Size : 10+ Engineers + 10+ Associates

Role & responsibilities

• 1. Drive home connect and care operations in the assigned territory
• 2. Source and train technicians by teeing up with target colleges
• 3. Conduct classroom and on the job trainings for technicians
• 4. Mentor and guide technicians to enhance productivity
• 5. Ensure zero defect execution of home connect activity
• 6. Drive home connect installation and fault repair related SLA
• 7. Ensure customer satisfaction
• 8. Ensure adherence to processes as per company defined SLAs

Skills & Competencies
1. Product service knowledge

2. Knowledge of IT tools usage

3. Speak local language

4. Planning and organizing skills

5. Team Management Skills

6. Execution excellence

7. Communication skills

8. Coaching skills

9. Customer focus

Preferred candidate profile

• Education : B.E / B.Tech / Diploma Experience : 4 to 8 Years in Direct Service
• Age : up to 33 years
• Preferred Industry : ISP.

Perks and benefits : Upto 6 Lacs (Including PLI 11%)(Based on your Current CTC).

Interested Job Seekers share your updated resume to Magesh.P@ril.com & 6369120934