Service Engineer

Roles and Responsibilities

• Maintain accurate records of all services performed.
  
• Collaborate with cross-functional teams for effective service delivery.
  
• Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.
  
• Manage service engineering activities including service coordination and maintenance of equipment.
  
• Provide after-sales service support to customers through field service, technical services, repair, AMC (Annual Maintenance Contract), warranty, servicing, customer complaints handling, and product service management.
  

Desired Candidate Profile

• 1-6 years' experience in after sales support or related field.
  
• Strong knowledge of AMCS (After Sales Management System) software.
  
• Excellent communication skills for effective interaction with customers.
  
• Ability to work independently with minimal supervision.