34 Warranty Jobs

Job Description

Department Quality - Customer Support

Designation Senior Engineer

Reports to Senior Manager - Quality (Customer Support)

Qualification BE Graduate

Preferred industry Automotive Industries

Experience 5-10 Years

Location Chennai

Key Accountabilities / Responsibilities:

• Good communication skills - Written & Spoken fluency in English Must.
• Prior Experience in Handling OEM customer is Must and Understanding customer org, ensure support to customers.
• Effective coordination with Internal Team/Customer support Team - Negotiate and convince customer with corrective action
• Process/Product knowledge - Hubwheel or Driver Motors , PCB & Electronic products, EV Controllers.
• Hands on experience in Motor level testing - Oscilloscope, CAN Tool, free spin test, Multimeter testing, Data logger etc.
• Manage and coordinate customer PPM /Quality Rating
• Act as first contact for customer quality related issues to ensure that customer requirements are understood and addressed in a timely and effective manner
• Good understanding of customer expectations and deliverables with an awareness of the impact of failure/cost of poor quality
• Establish and maintain good working relationships with customers resulting in excellent customer satisfaction.
• Thorough knowledge in 8D problem solving methodology
• Customer Complaint & Field failure analysis and preparation of G8D report for customer complaints.
• Leads containment activities & Ensure immediate containment activities when a customer complaint is communicated
• Visit end customer site/Dealer site for Joint analysis and Live case analysis and to communicate corrective actions taken and strengthen customer relations.
• Prepare daily, weekly, monthly quality reports and present to management.
• Knowledge on IATF 16949 QMS requirements
• Experience with Advanced Quality Processes PPAP, APQP, PFMEA, 8D, FMEA, MSA, SPC, PPAP, GD&T , DOE
• E-Component part analysis and supplier follow up for 8D report

Warranty Support: -

• Complete detailed warranty analysis on specific field failures, as required
• Attend customer warranty meetings as required.
• To keep accurate records of warranty submissions, rejections and Liability
• Ensure that analysis data is reported to customers within agreed time scales in customer specific format as required
• Conduct detailed trend analysis of warranty return parts, claims, costs and exposure going forward to determine corrective and preventative actions to support both Production and Supplier

SMT Process:

• Detailed failure analysis of SMT PCBA by using Multimeter, Oscilloscope
• E-Component analysis using instruments
• ESD Awareness (ANSI 2022 Standard)
• Handling EMS Supplier
• Knowledge on Thawing, Baking, stencils, Pick n Placement, Reflow oven.
• Thorough knowledge in CQI-19 audit
• Good Knowledge in IPC-610G, IPC-7525 & IPC-7711
• IPC 610G Certified
• 3D Automatic Optical Inspection acceptance criteria
• E-component failure analysis and handling supplier
• Hands on experience in Microscope, DTC trouble shooting, circuit analysis & Component level analysis
• Knowledge in Product audit – Microscope inspection, X-ray inspection, Cross section analysis, coating thickness
• Individual component functional check
• Knowledge in ICT and FC

CAN Tool

• Good knowledge in CAN analyzer tool to identify faults
• Software Flashing using CAN analyzer
• Diagnosis & trouble shooting using CAN tool
• Vehicle Application Study
• Customer complaint and warranty failure analysis using CAN tool

System Testing

• Vehicle level diagnosis
• Verification of vehicle test at different running condition based on software
• Vehicle surge study
• Identification of fault at vehicle testing
• Knowledge on EV Power Train vehicle testing
• Knowledge on Motor, controller and vehicle integration
• Motor and Controller Dyno testing knowledge
• Knowledge in EMI/EMC testing for applications

Hardware Level

• E-Components applications knowledge
• Circuit / Schematic drawing understanding and analyzing
• MOSFET/DIODE/CAPACITOR/PCB and other E-component debugging
• Knowledge in PCBA diagnosis
• Understanding of DV & PV test case and result

Key Performance Indicators:

• Customer PPM Target/ Quality rating/COPQ
• 8D closures within stipulated period of time
• Warranty Trend – (Within target)

Person/Competency Specification

Essential:Desirable:Knowledge:

• Effective Communication skill
• 8D Process
• Strong knowledge of APQP, PPAP, FMEA, MSA, SPC
• Knowledge of IATF 16949
• Experience in Handling Overseas OEMs
• Understanding of engineering drawings and manufacturing processes
• Hands on experience in handling EV related customers

Personal Skills，Attributes:

• Good attitude to learn
• Dynamic / go getter
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation skills
• Problem-solving skills
• Team working skills
• Analytical skills
• Ability to work on own initiative
• Good communication skills
• Group work culture, Soft skills
• Flexible to provide good support to customer
• Understanding of cost and financial impacts
• Ability to present data effectively

Key Functional Competencies:

• Problem Solving Methodology - 8D, Why/Why Analysis.
• Thorough knowledge in Customer specific requirements
• Experience of dealing with customers and suppliers
• Experience in dealing with Customer audits and IATF audits
• Experience of working in Quality Assurance
• Customer support / Customer representative experience

• Hands on experience in handling,Line rejection/Warranty concern

Key Leadership Standards:

• Motivate team member to participate in small group activities
• Demonstrate to the team in need
• Follow systems and be predictable
• Participate in other activities apart from regular work.

Preferred Companies: Ather EV, Bajaj EV, Ampere EV, Hero EV, Wabco, Valeo, Bosch, Denso, ZF, Cummins, Aptiv, Continental, Federal-Mogulul,Hella Visteon, Hanon Systems, Mahle electric, Lucas TVS, Yazaki, Igarashi motors, Rane, SEG, KIML, Johnson electric, Bonfiglioli.)